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Terms of Use

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

We or us

Customer: You and Your
Consumer: Any person who buys goods from us for purposes which are outside his trade, business or profession
Goods: The lingerie and other related products sold by us to you including packaging
Conditions: Means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by us
Our Address: Cleosecrets
Vertical Arts Ltd
B9, Vista Apartments, Bellavista Street, 
San Gwann, Malta
Our VAT Number: MT 2175-3529
Our Company Registration Number: C64580
Our Telephone Number: 00356 27227227


 Voluntary Code for the return of goods by you to us:

  • This code only applies as between you and us if you are a consumer. This code is intended to promote good relations between you and us. The code is entirely voluntary and does not affect your statutory rights.



We Hope you’ll love any item bought from us, but if you wish to return a product to us for any reason, please follow our easy returns Procedure.

Clothing: changes are only for sizes, colours and faulty items. For changes or a different product you should call at our retail outlet in San Gwann and place a new order. Following with a code given by us. Changes are completely free.
We promise a refund if you’re unhappy with your purchase, Please understand (shipping cost will be deducted accordingly) – just return your item(s) to us within 14 working days from purchase. 

You can expect your refund 5 days up to 20Days from the date we receive your returned item(s).

Sex toys are not refundable unless they are damaged upon purchase or receiving while being delivered / shipped.  In that case please take images of the products while receiving post and send us an email within 2days from receiving your item.  This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our retail outlet or warehouse, they are considered used, and therefore cannot be returned. Lubes, massage oils, condoms, and body paints are also not returnable.

Bear in mind that , underwear and erotic items can’t be refunded for hygiene reasons. We also ask that lingerie and swimwear items are tried on over your own underwear, with the seal in place. Your refund may be declined if you don’t follow our hygiene policy. Please also note: Goods that are damaged, or show signs of wear and tear, may result in deductions from your refund to make up for any value lost. 
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Cleo Secrets. The collective work includes works that are licensed to Cleo Secrets. Copyright 2010, Cleo Secrets ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Cleo Secrets or purchasing Cleo Secrets products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Cleo Secrets or to purchase Cleo Secrets products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Cleo Secrets. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Cleo Secrets used in the site are trademarks or registered trademarks of Cleo Secrets

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Cleo Secrets disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Cleo Secrets does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Cleo Secrets does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. 

Limitation of Liability
Cleo Secrets shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Cleo Secrets has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Cleo Secrets product is mistakenly listed at an incorrect price, Cleo Secrets reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Cleo Secrets reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Cleo Secrets shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Cleo Secrets without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Cleo Secrets may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Cleo Secrets.

Your use of this site shall be governed in all respects by the laws of Malta, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Cleo Secrets products) shall be in the state or federal courts located in Valleta, Malta. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Cleo Secrets products) must be commenced within one (1) year after the claim or cause of action arises. Cleo Secrets's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Cleo Secrets may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Cleo Secrets or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Cleo Secrets does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Cleo Secrets is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Cleo Secrets reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Cleo Secrets in its sole discretion.

You agree to indemnify, defend, and hold harmless Cleo Secrets, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Cleo Secrets may link to sites operated by third parties. However, even if the third party is affiliated with Cleo Secrets, Cleo Secrets has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Cleo Secrets. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Cleo Secrets seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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